Effective Date: 22nd Jan 2025

Rainbow Quay Freehold Management ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our property management website rainbowquayliving.co.uk . Please read this policy carefully to understand our views and practices regarding your personal data.

Information We Collect

1. Information You Provide to Us:

• Contact Information: Name, email address, phone number, and mailing address.

• Property Information: Details about your property if you submit inquiries or service requests.

• Payment Information: Billing details if you make payments through our website.

• Other Information: Any other information you choose to provide through forms or communications.

2. Information We Automatically Collect:

• Device Information: IP address, browser type, operating system, and device type.

• Usage Data: Pages viewed, time spent on the website, and navigation paths.

• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and manage property management services.

• To respond to inquiries, requests, and customer service needs.

• To process payments and send transaction confirmations.

• To improve our website’s functionality and user experience.

• To send updates, promotional materials, or other communications.

• To comply with legal obligations and protect against fraud, abuse, or unauthorized access.

How We Share Your Information

We do not sell your personal information. However, we may share your information in the following situations:

• With Service Providers: Third-party vendors who help us operate our website, process payments, or provide services on our behalf.

• With Legal Authorities: To comply with legal obligations, enforce our terms of service, or protect our rights.

• In Business Transfers: If we are involved in a merger, sale, or acquisition, your information may be transferred as part of that transaction.

Your Privacy Choices

You have the following rights regarding your personal data:

• Access and Update: Request access to or updates of your personal information.

• Opt-Out: Unsubscribe from promotional communications.

• Cookies Management: Adjust your browser settings to manage cookies.

• Data Deletion: Request the deletion of your personal data, subject to legal obligations.

To exercise your rights, please contact us at [Your Contact Email].

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. Please review this page periodically to stay informed about how we handle your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Rainbow Quay Freehold Management Limited
[Your Contact Email]
[Your Contact Phone Number]

Pembroke Property Management, Coach & Horses Passage, Tunbridge Wells, England, TN2 5NP

Thank you for trusting RQFM with your information.